Complaint Flow

Step No	Stage	Description
1	Level 1	Raise Complaint via Call / Branch/ Email
2	Processing	7888040000/cs.loantapcredit@help.loantap.in\| cs.iloan@help.loantap.in/ Hermes Waves \| Office No :103 Central Avenue Road Kalyani Nagar, Pune:411006
3	Review	Initial Review by Support Team
4	Decision	Is Complaint Resolved?
5	Level 2 GRO	gro.loantapcredit@loantap.in \|\| gro.iloan@loantap.in \|\|
6	Level 3 Nodal Officer	nodal.loantapcredit@loantap.in \|\| nodal.iloan@loantap.in \|\|
7	Level 4	RBI Ombudsman (Portal / Call / Email / Post)
8	End	Complaint Closed after Resolution